Payment & Refund Policy

REFUND POLICY

All events organized by MYOF or on behalf of our event partners will observe strict policies stated here based on types of events and purchases made via MYOF’s website. Should there be additional rules and regulations published specifically for an event, these additional rules will supersede the general guidelines stated in this refund policy, or will be included as addition to this policy.

Note that circumstances beyond the control of conference organizers may necessitate substitutions, alterations or cancellations of the speakers and / topics. Therefore, MYOF reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on the event website as soon as possible. Where MYOF offers a non-tangible irrevocable services, we do not issue refunds once the order is accomplished. As a customer, you are responsible for understanding this refund policy upon purchasing any services at our website. However, we realize that exceptional circumstances can take place.

THEREFORE, WE DO HONOR REQUESTS FOR REFUND OR TRANSFER OF SERVICES TO A THIRD PARTY WHERE THE FOLLOWING REASONS APPLY:

For ticket purchases or any event that includes food and beverages:

No refund shall be given once purchase / bookings have been made with payment made. You may email us at admin@myof.org.my should you wish to transfer your purchase(s) to a third party at no cost prior to the event. Notification period for such transfers shall be stipulated in the rules and regulations of each individual event, which will be published during the registration period.

For all competitions, festivals, conferences, workshop events:

You may cancel your registration after payment has been made with partial refund provided that:         

PAYMENT POLICY

Registration is not complete until full payment has been received. Payments not received 10 business days after the registration form is submitted will result in cancellation due to incomplete registration. Substitutions for registered attendees may be made according to the rules above (For conference and workshop events only). It is the responsibility of applicants to email the organizer with their payment or bank in receipt once payment has been fully made, including the name of the payee and participant.